A service agreement is highly recommended due to many reasons discovered by not only small and medium, but also by globally established large companies. The undertaking of condition inspections and cleaning is highly important, as problems can be detected and corrected before they become a major problem that can cause costly projects shut down.

A service agreement can prevent a critical breakdown, and avoid faults occurring in your production line or production facility. A fault could lead to a complete unpredicted costly downtime and standstill. Some equipment may no longer operate, or you may need to pause everything until the issue is fixed. It damages productivity, results in you missing deadlines and a reduction in profit margins.

A service agreement puts focus on expenses and general operational planning. Safeguarding the equipment installed at site ensures safe operation with lower operating cost. By reducing potential breakdowns, the operating cost will be managed in a predictable way and with controlled budgets, and with the flexibility to choose payment plans that suit your cash flow.

A service agreement can help to uphold and maintain the health and safety standards that are put in place. As health and safety is an important part of every business, regular maintenance will make the difference when it comes to operating uptime. Providing a safe working environment for your employees will be beneficial for your company.

A service agreement provides focus on the standardization of critical equipment, so there is less diversity of devices, effectively reducing the product mix between many Original Equipment Manufacturers (OEM’s). Technical team has fewer product types. This scenario requires far less effort for individuals to get to know the devices and reduces the complexity of keeping the project in topic operational.

A service agreement often provides assistance to the project operational support team and procurement, so original spare parts are used, ensuring effective fixes for the technical issues occurring. This makes sure replacement items are fully compatible with your existing products and with the respective systems and won’t lead to issues later down the line.

A service agreement supports and explains outsourced manufacturing, its applications, unique benefits and how these are used within the project. Contract manufacturing is a supplement to OEM’s. Contract manufacturing provides guidance on choosing the right product model to match your project requirement. A service agreement supports and explains outsourced manufacturing, its applications, unique benefits and how these are used within the project. Contract manufacturing is a supplement to OEM’s. Contract manufacturing provides guidance on choosing the right product model to match your project requirement.

A service agreement provides the insight on how to cope with defective products worth being repaired. If defective materials are not repairable at site, the alternative is that it can be sent to the OEM for repair. RMA forms are often used for sending defective material for repair. Depending on OEM, logistics terms can be different.

A service agreement ensures that warranty terms are kept according to the OEM. Various OEM’s can have differences in their warranty conditions, also depending on country of origin. Managing the differences in warranty conditions, can make a difference to the operation of the specific system / project delivery.

A service agreement will ensure that you get the correct support from the OEMs. The service agreement facilitates flexibility for the personnel going to assist at site in a particular project, somewhere in the world. Travelling conditions might vary depending on the area of the world.

A service agreement can include training of technical experts, providing both remote diagnostic and support, in addition to on-site service and maintenance performed by the personnel working at the specific project location. It’s proven to be a cost-efficient approach in many projects, learning by doing.

A service agreement provides the financial predictability and peace of mind, enabling operations team to focus on their work and achieve their goals effectively. Investing in service and support agreements for technical advanced products and systems is a wise decision that helps your operations and general human safety.